At Peptide Giant LTD, we want customers to receive the products they ordered in appropriate condition. This Refund and Return Policy explains how we handle order cancellations, damaged packages, incorrect products, returns, and refund requests for research peptides and laboratory research compounds.

Because our products are intended strictly for laboratory and scientific research, certain products may not be eligible for return once they have been shipped or received. Please review this policy before placing an order.

If you have a problem with an order, contact Peptide Giant LTD as soon as possible.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

A cancellation request may be possible if the order has not yet been processed or dispatched.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If your order has already been dispatched, please contact us so we can review the situation and explain the available options.

Returns

Returns are considered on a case-by-case basis and must be approved by Peptide Giant LTD before products are sent back.

Do not send a product back without first contacting us and receiving return instructions.

For a return request, please provide:

• Order number
• Product name
• Date of purchase
• Reason for the return
• Description of the issue
• Photographs, where relevant

We will review the information and determine whether the order qualifies for a return.

Products That May Be Eligible for a Return

A return may be considered when there is a genuine order or fulfillment issue, such as:

• The wrong product was sent.
• The wrong quantity was sent.
• The package arrived damaged.
• The product packaging was damaged during shipping.
• There is another verified fulfillment issue.

Eligibility depends on the circumstances and the condition of the product.

Incorrect Product Received

If you receive a product that does not match your order, contact us promptly.

Please provide:

1. Your order number.
2. The product you ordered.
3. The product you received.
4. Photographs of the product and packaging where applicable.

We will review the order and determine the appropriate resolution.

Damaged Package or Product

If your package arrives damaged, please document the condition of the shipment before disposing of any packaging.

Useful information may include:

• Photographs of the outer package
• Photographs of the shipping label
• Photographs of damaged packaging
• Photographs of the product
• Order number
• Tracking information

Contact us as soon as reasonably possible after delivery so that the issue can be reviewed.

Products That Cannot Normally Be Returned

Due to the nature of research materials, we generally cannot accept returns simply because a customer has changed their mind, ordered the wrong product, or no longer requires the material.

Products may also be ineligible for return where:

• The product has been opened.
• The product has been used or altered.
• The product has been improperly stored.
• The product has been contaminated.
• The product has been damaged after delivery through customer handling.
• The return was not authorized in advance.
• The product is otherwise unsuitable for resale or laboratory handling.

This does not limit any rights that cannot legally be excluded under applicable law.

Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the order.

Refunds may be considered for eligible situations such as:

• An approved cancellation before dispatch
• An incorrect product supplied by us
• A verified fulfillment problem
• A qualifying damaged shipment
• Another situation specifically approved by Peptide Giant LTD

Refunds are not automatic simply because a request has been submitted.

Refund Processing

Once a refund has been approved, processing time can depend on the payment method and financial institution involved.

The time required for the funds to appear in the customer’s account may therefore vary.

If a refund has been approved but has not appeared after a reasonable processing period, please contact us with the relevant order information.

Shipping Costs

Whether original or return shipping costs are refundable depends on the reason for the return and the circumstances of the order.

Where a return is required because of an error attributable to Peptide Giant LTD, we will review the applicable shipping costs as part of the resolution.

Where a customer requests a return for a reason unrelated to an error by Peptide Giant LTD, shipping costs may not be refundable.

International Orders

International orders may involve additional customs and import requirements.

Customers are responsible for understanding the rules applicable to their destination before placing an order.

A shipment being delayed, refused, held, or rejected by customs does not automatically create an entitlement to a refund.

Where an international shipment encounters a customs or regulatory issue, Peptide Giant LTD will review the circumstances and determine what options may be available, subject to applicable law and the terms of the order.

Customers should not assume that customs duties, taxes, brokerage charges, or other third-party fees are refundable by Peptide Giant LTD.

Customs Refusal or Import Restrictions

Customers are responsible for confirming that products can legally be purchased, imported, possessed, and used for their stated research purpose in their destination country.

If an order is refused because the customer did not meet applicable import requirements or because the product is restricted in the destination country, a refund is not automatically guaranteed.

We recommend checking applicable requirements before placing an international order.

For more information about delivery and customs responsibilities, please review our Shipping Policy.

Order Not Received

If your order has not arrived within the expected delivery period, check the tracking information first where tracking is available.

If there is a delivery problem, contact us with:

• Order number
• Tracking number
• Destination
• Latest tracking information
• Description of the issue

We will review the available shipment information and determine the appropriate next step.

Lost Shipments

If a shipment appears to have been lost during transit, contact us with the order and tracking information.

We may need to work with the shipping carrier to investigate the shipment.

The resolution will depend on the circumstances, carrier information, shipment status, and applicable terms.

Products Damaged After Delivery

Customers should inspect packages after delivery and report apparent shipping damage promptly.

Damage caused after successful delivery through improper handling, storage, contamination, alteration, or other customer actions may not qualify for a refund or replacement.

Always follow the product-specific storage and handling information provided with the research material.

How to Request a Refund or Return

To request a refund or return, please contact us.

Include the following information:

Order Number:
Your order number.

Product:
The exact product name.

Reason:
Explain why you are requesting a refund or return.

Supporting Information:
Include photographs or other relevant information when appropriate.

Providing complete information helps us review your request more efficiently.

Return Authorization

Do not mail products back before receiving instructions from Peptide Giant LTD.

If a return is approved, we will provide the applicable return instructions.

Unauthorized returns may not be accepted or processed.

Refund and Return Review

Every refund or return request is reviewed according to:

• The condition of the product
• The reason for the request
• Order and shipping information
• Whether the product has been opened or altered
• Applicable shipping circumstances
• Applicable laws and regulations
• The terms of the original order

Where a product is unsuitable for return because of its condition or research-material nature, another resolution may be considered where appropriate.

Research Use Only

All products sold by Peptide Giant LTD are intended strictly for laboratory and scientific research.

They are not intended for human or veterinary use.

Our refund and return policy does not change the intended use of our products. Research materials must not be returned, exchanged, or requested for purposes involving human or veterinary administration.

Peptide Giant LTD does not provide medical advice, treatment recommendations, human-use dosing, or administration instructions.

Changes to This Policy

Peptide Giant LTD may update this Refund and Return Policy when necessary to reflect changes to our business practices, ordering process, shipping arrangements, or applicable legal requirements.

The current version published on this page will apply to orders subject to the applicable terms.

Contact Peptide Giant LTD

If you have a question about a refund, return, damaged shipment, incorrect product, cancellation, or another order issue, please Contact Peptide Giant LTD.

For shipping-related questions, you can also review our Shipping Policy.

You can return to our Research Peptides collection to browse our research products.